Bank ‘glitch’ leaves thousands without wages across Ireland

http://www.irishtimes.com/news/ireland/irish-news/bank-glitch-leaves-thousands-without-wages-across-ireland-1.1883670

Bank ‘glitch’ leaves thousands without wages across Ireland
Bank apologies for error affecting public and private sector workers


Rachel Flaherty

First published:
Thu, Jul 31, 2014, 10:27

Thousands of people, working in both the public and private sector, have not been paid their wages today.

Teachers, nurses, gardaí, and also people working for private companies and civil servant pensioners have reported receiving payslips but no payments.

It is understood that people who inquired about the problem have been told there is a “glitch” in the bank transfer payroll problem.

A spokeswoman for Bank of Ireland confirmed there was a delay in processing payments last night.
“The Bank apologies profusely to those customers affected and wishes to reassure them that the credits will be in their account by first thing tomorrow morning,” she said.

“This delay only affected one file and the majority of BoI payments were processed in a timely manner.”

The spokeswoman could not confirm how many people had been affected by the error.
A source said many of people were in a “desperate” situation today with mortgages, car loans and health insurance payments scheduled to be taken out of their bank accounts.

People have reported receiving their payslips but no payments in their accounts, which are with different banks also including AIB and Ulster Bank.

A spokesman for the Department of Justice said it was a technical issues with Bank of Ireland that had caused their employees not to be paid.

He said Financial Shared Services, which handles the payments for many public servants, distributes pay through Bank of Ireland.

There are reports that the issue may be linked to the Single Euro Payments Area (SEPA) regulation. SEPA is a European Union system brought in to simplify electronic financial transactions including credit transfers and direct debits.

If you have been affected by the issue contact us at newsdesk@irishtimes.com